Aquarium
Custom
Aquarium
Maintenance

FAQ

Guppy Pets Store

1.How can I order?

Orders can be placed using the following methods:
• Online – Add your items to the cart and proceed to checkout.
• Phone – Call for us to place the order for you.

2.Do you deliver to other Emirates?

We deliver live fish, live plants, and dry goods to all main cities in the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaima, Umm Al Qaiwain, Al Ain

3.Can I pickup my order from your location?

Yes, you can certainly call us in advance to prepare the order and visit to collect your package – use the Contact page to reach us or choose the “Pick Up” option during checkout.

4.When will I receive my order?

It takes between 1 to 5 working days for an order that does not contain live stock depending on location, we always strive to make sure an order is received within 48 hours however availability and other factors can force us to wait an additional day or two. Scroll below to learn more about our Delivery Schedule. If you have any specific questions about your order, please contact us.

5.Which payment options are available?

We accept cash on delivery, card on delivery, and credit card payments online. For users thay may need installments, We Offer Tabby.

6.Is it safe to use my credit card online?

Yes, all credit card details are processed securely using SSL certificates, customers are rest assured that their private information will not be mishandled.

7.Which credit cards are accepted?

We Accept all VISA and MASTERCARDS . Only new 3D Secure credit and debit cards can be processed. If you experience rejection with older cards, you can pay on delivery using our card machine.

8.How does Cash on Delivery works?

Cash on Delivery (CoD) allows you to pay cash for your order at the time of delivery. Card on Delivery is also available upon request.

9.Will I receive a call before the delivery?

Yes, the phone number added on file will be contacted to confirm the address and time before delivery. An email is also sent prior to notify.

10.What if I’m not available at the time of delivery?

We will be notified and a second attempt can be made the next delivery schedule.

11.What if I receive a damaged product?

In case an item was defected upon delivery, please call and notify us immediately with clear pictures within 12 hours – your item will be collected and returned for a replacement as soon as possible. Please make sure you keep your invoice and original box.

Please note if a product was broken after use due to the customer’s mishandling, under no circumstances it can be returned or replaced unless warranty is applicable and clearely stated on the product’s page.

12.Do you offer Free Delivery?

Free delivery is available for orders with value over 100 AED (exc. vat) to Abu Dhabi, Dubai, and Sharjah.. A delivery fee is charged for all other orders.

13.How do you pack live plants?

All plants are safely handled and personally delivered by our team. If a courier service is requested for specific reasons, our 1-2-Grow tissue culture cups and potted plants are sent in a small box for added protection with potted plants packed inside sealed bags to retain moisture. 

14.How do you deliver live fish?

Our live fish deliveries are handled by our own team and cannot be sent using a courier service, after placing an order we can be contacted to schedule a pick-up visit or we can arrange a special delivery arranged which can take several days.

Can I use drinking water for my new fish?

We do not recommend drinking mineral water for our livestock. Each species has its water parameter requirements mentioned in the description to help guide new buyers  holding facility uses dechlorinated and mature tap water set at neutral conditions (pH 7.0-7.2) to help our fish acclimate easier into slightly softer or slightly harder customer aquariums. Sensitive shrimps are kept in colder RO water (Reverse Osmosis) with added minerals and conditioners. It is important to dechlorinate tap water before use and cycle an aquarium before introduction of our animals, proper acclimation is also required. Existing Ammonia / Nitrite (NH₃ / NO₂) and any shock from incorrectly prepared water can lead our sensitive species to not survive.